Policies and Procedures


When reserving tickets, a Group Services contract will be issued. A signed copy of the contract must be received within 2 weeks by the Group Services Department, along with a 10% deposit, to secure the reservation. The Group Services Department pulls all tickets for one account under one name. All orders are subject to seating availability. The Group Services Department will provide the best seating allocations available at that time. There is a processing fee per ticket that is included in the total balance on the contract.

DEPOSIT REQUIREMENTS Ten percent of total ticket sales reserved will serve as a deposit for the purchase. This deposit is non-transferable and non-refundable (please see cancellation policy). The due dates and deposit amounts will vary depending on the show, and are stated on your order form. Failure to submit the deposit and final balance due by the dates given will result in immediate release of all seats on hold. Please contact the Group Services Department on or before the payment due dates if you are concerned about the status of your payments. Groups requesting more than 100 tickets per performance may require an increased deposit amount and advanced amount and dates. These alternate will be on the contract.

ADDING SEATS A group can request additional seats depending on availability. If seats are requested before full payment has been made, they can be added to the original contract. Adding 20 or more seats will require a new contract to be issued, and an additional deposit amount to be collected. Additional seats requested after payment in full and totaling less than 20 will be sold at full price, including a per-ticket service charge. Additional seats should be requested through the Straz Center’s main Box Office at (813) 229.STAR or 800.955.1045.

REDUCING SEATS Before payment in full is made, groups can reduce their number of seats as long as the number per contract stays above 20. Once payment in full has been made and tickets have been pulled, no refunds, exchanges or reduction of tickets can be made. If a group should fall below the minimum number for a particular show, the contract is then cancelled and results in the forfeiture of any deposit made on the contract. Single tickets must be sold at full price plus a per-ticket handling charge through the Center Box Office. Deposits cannot be applied to single ticket purchases.

REMITTING PAYMENTS Payment may be made by cash, check or charge (Visa, MasterCard, American Express, Discover, and Diner’s Club). Payment must be made by one method of payment, i.e. only one check, or one credit card number. If a performance is declared a sell-out, payment must be remitted within ten business days after the group has been notified. LOST TICKETS There is a service charge per ticket that is replaced.

CANCELLATION POLICY If cancellation is necessary before a deposit has been paid, there will be no charge. Canceling after a deposit has been paid will result in a forfeit of that deposit.

BUS PARKING AND ARRIVAL If coming by bus, you must have a Straz Center-assigned bus number for each bus. Parking is reserved for numbered buses only and the Straz Center cannot guarantee parking for any buses without a number and pass. The performance hall lobby will open one hour before curtain. Ushers begin seating patrons one half-hour prior to curtain.

SEATING POLICIES To ensure the enjoyment of all patrons, it is recommended that no children under the age of 5 attend shows other than those in the Kid Time and Wee Folk Series and to those designated as “Toddler Friendly.” Regardless of age, all patrons must have a ticket. Any Patron exhibiting behavior disruptive to the actors and / or surrounding patrons will be removed from the theater. No refunds will be given once the curtain has gone up.